Help & Support

Manage employee queries and system updates efficiently with TankhaPay’s Help & Support Module.

In this video, we cover how HR and admins can handle support tickets and stay updated with real-time system notifications—all from a single dashboard.

Ticket Management

Employees can raise tickets directly from the TankhaPay mobile app, making issue reporting quick and accessible. HR teams get a complete overview with status categories like Open, In Progress, Pending, On Hold, and Closed.

Using filters such as date range and status, you can easily track specific tickets. Each ticket includes details like employee name, code, type, and timelines. With the built-in chat option, HR can respond, attach documents, and maintain a clear conversation history for every issue.

Notifications

Stay updated with system-generated alerts including check-ins, check-outs, attendance updates, and other activities. Easily search, filter, refresh, or track notifications, along with their viewed status for better visibility.

TankhaPay’s Help & Support module ensures seamless communication, faster issue resolution, and real-time tracking, helping organizations stay efficient and responsive.