Help & Support

Learn how to efficiently manage employee queries with TankhaPay's Help & Support module. In this video, we demonstrate how employees can raise support tickets directly from the TankhaPay Employee App and how HR teams and administrators can track, manage, and resolve them through the Business Portal.You'll learn how to:

• Raise support tickets for attendance corrections, salary queries, profile updates, and other employee concerns
• View and manage all employee tickets from a centralized dashboard
• Track ticket progress with statuses such as Open, In Progress, Pending, On Hold, and Closed
• Communicate with employees through the built-in chat feature for faster issue resolution
• Update ticket statuses and keep employees informed in real time through the TankhaPay app
• Filter tickets by date range and status for quick access and efficient management
• Monitor active and resolved tickets to improve support operations

TankhaPay's Help & Support module streamlines employee communication, accelerates issue resolution, and provides complete visibility into support requests. By centralizing ticket management, organizations can improve employee experience, enhance HR efficiency, and ensure timely resolution of workplace concerns.